Delete Your Account

Enter the email associated with your Guess X account. We will email you a 6-digit verification code, then you can confirm the deletion. Your account is hard-deleted 72 hours later unless you sign in and cancel.

Signing in within the next 72 hours will cancel this deletion and block new deletion requests for 24 hours.

Legal

Account Deletion

How to delete your Guess X account using a verification code sent to your email — available on the website and inside the mobile app.

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1) Open the Delete Account page

On the website, visit the Delete Account page from the footer link or directly at /account-deletion. Inside the Guess X mobile app you can reach the same flow from Settings > Delete Account. Both surfaces use the same email-code verification.

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2) Enter your account email

Type the email address that is linked to your Guess X account — the one used at registration, or the email associated with your Google or Apple sign-in. You are not asked for a password on the website, so users who signed in with Google or Apple can still delete their account using only this email-code flow.

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3) Receive the 6-digit verification code

If an account exists for that email, we email a 6-digit verification code to it. The code is valid for 10 minutes and allows up to 5 attempts. For your security we always show the same confirmation message regardless of whether the email matches an account, so an attacker cannot use this page to discover registered emails.

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4) Enter the code and an optional reason

Paste the 6-digit code on the confirmation screen. You may add a short reason (up to 500 characters) to help us improve the product — this field is optional.

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5) Submit your deletion request

Submitting the code records your account deletion request immediately. We sign you out of every device, revoke every active access token, refresh token, and push notification token, and remove the account from leaderboards and competitive listings. From this moment your account is in a pending-deletion state.

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6) 72-hour cancellation window

Your account stays in a pending-deletion state for 72 hours. If you sign in again during that window — using your email and password, Google sign-in, or Apple sign-in — the deletion request is automatically canceled and a 24-hour cooldown begins during which you cannot submit a new deletion request. If you do not sign in within the 72 hours, the deletion is finalized and cannot be reversed.

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What data is removed

When the deletion finalizes we remove or anonymize: your profile (display name, avatar, bio, country, selected character and title), your gameplay history (matches, guesses, leaderboard entries, daily missions, achievements progress), social data (friends list, pending friend requests, reactions), purchased categories and profile characters, push-notification tokens, device records, and any in-app wallet balance.

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What data may be retained

We may retain a limited set of records where required for legal obligations, security investigations, anti-fraud and anti-abuse controls, or financial compliance — for example moderation reports concerning your account, abuse-report references, transaction or refund records, and security audit trails. Aggregated, non-identifying statistics such as season-level totals may also be retained indefinitely. See Privacy Policy section 15 for full retention details.

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Help if you cannot receive the code

If you no longer have access to the email associated with your account, or the code does not arrive within a few minutes, please contact support through the Contact form on the website. We will verify your identity through alternate means before processing the deletion.

Loading Guess X

Delete Your Account

Step 1 — Verify your email

Account Deletion

1) Open the Delete Account page

2) Enter your account email

3) Receive the 6-digit verification code

4) Enter the code and an optional reason

5) Submit your deletion request

6) 72-hour cancellation window

What data is removed

What data may be retained

Help if you cannot receive the code

Loading Guess X

Step 1 — Verify your email

1) Open the Delete Account page

2) Enter your account email

3) Receive the 6-digit verification code

4) Enter the code and an optional reason

5) Submit your deletion request

6) 72-hour cancellation window

What data is removed

What data may be retained

Effect on Google and Apple sign-in

Help if you cannot receive the code